Account & Data Deletion

Axyn Fitness, by Lumiq Labs LLC
Last updated: June 22, 2026

This page explains how to request deletion of your Axyn Fitness account and associated data. It applies to all Axyn accounts, whether you downloaded the app from the Apple App Store (iOS) or Google Play (Android) — Axyn uses a single account across both platforms. You can request deletion at any time, including after you have uninstalled the app.

How to request deletion

You can delete your account and data in either of the following ways:

1. In the app (recommended). Open Axyn and go to Settings → Delete Account, then follow the prompts. This permanently deletes your account and data on our servers.
2. By email. If you no longer have the app installed, email a deletion request to privacy@axynapp.com from the email address registered to your account, with the subject line "Delete my account." We use the sending address to verify the request; we may ask for additional confirmation before processing it.

What is deleted

When your deletion request is processed, we permanently delete the personal data associated with your account, including:

• your profile and account settings;
• your workout, meal, nutrition, check-in, recovery, and supplement logs;
• your body measurements and any progress photos you uploaded;
• your AI coach history, saved recipes, custom exercises, achievements, and summaries; and
• your account itself, including your authentication record (Firebase Authentication).

Deletion runs on our backend and erases your data stored in Cloud Firestore and your uploaded files in Cloud Storage, then removes your authentication record. This is consistent with our Privacy Policy.

What is retained, and for how long

We do not retain your fitness, health, profile, or photo data after deletion. Two limited exceptions apply:

• Routine backups. Residual copies of your data may remain in routine, encrypted system backups for a short period after deletion and are overwritten on a rolling basis within 30 days. These backups are not used for any other purpose.
• Billing and transaction records. If you purchased a subscription, the record of that transaction is held by the relevant payment processor — Apple (App Store), Google (Google Play), and/or RevenueCat — under their own policies, and we may retain minimal transaction records as required for tax, accounting, and legal-compliance purposes. These records contain billing/transaction information only (not your fitness or health data) and are kept only for the period required by applicable law.

Apart from these, deletion is permanent and cannot be undone. If you wish to use Axyn again after deletion, you will need to create a new account.

Questions

For deletion requests or questions about your data, contact privacy@axynapp.com. For general help with the app, contact support@axynapp.com. We respond to deletion requests within a reasonable period and in line with applicable law.

Axyn Fitness is operated by Lumiq Labs LLC.